Shipping & Delivery

HOW LONG DOES THE DELIVERY TAKE?

All orders are shipped with standard postal services from our warehouse in Stockholm. The delivery within Sweden generally takes 4 – 6 business days. However, please note that this time is an estimate and depends on the local postal service.

MY ORDER IS MISSING A PRODUCT - WHAT SHALL I DO?

Should an item be missing from your delivery, please contact us through the contact form and we will do everything we can to correct our mistake. You will be provided with new products or a refund, depending on your preference. Important: Please state your order ID.

ARE ALL PRODUCTS ON THE WEBSITE IN STOCK?

All products of our current collection are displayed on the website. If an item is out of stock this will be stated on the product’s page. In case of an unlikely discrepancy between the website and the actual stock in the warehouse due to a miscount you will be notified via email and receive a refund for the missing item(s).

WHAT SHOULD I DO IF MY ORDER HASN'T BEEN DELIVERED YET?

The delivery time within Sweden is estimated to 4 - 6 business days and depends on the local postal service. Please allow until this date for your order to arrive. If your estimated delivery date has passed by more than 5 business days and you haven’t received your order, just fill in our contact form so we can help you further. Please note that during final sales and the holiday season (November/December) delivery times can be longer than usual.

WHICH COUNTRIES DO YOU SHIP TO?

Currently we only ship to Sweden but many more countries will follow shortly.

HOW MUCH DO YOU CHARGE FOR SHIPPING?

Shipping is currently 20 kr for ordering one Lurep within Sweden.

HOW CAN I TRACK MY ORDER?

We currently don't offer tracked shipping.

Returns & Exchanges

WHAT IS YOUR RETURN POLICY?

You have the right to return all products you have bought from www.lurep.com for a full refund within 30 days of receiving them. Items bought from our online store can not be returned or exchanged in a retail store.
All items have to be unused with labels and packaging intact. When you return or exchange any product, you must cover the shipping charges. As soon as we receive your return, we will process your exchange or refund request. Please note that you will not be reimbursed for the original shipping charges.
When returning products, ensure you include a brief explanatory note which includes your name, order number, and reason for return/exchange.
We do not take responsibility for any items lost during the return shipping.

HOW DO I RETURN OR EXCHANGE MY LUREP PRODUCTS?

Please make sure to follow these steps to ensure your return is processed correctly and efficiently:

Contact support with your return request to ensure a smooth and correct process, stating which products you wish to return and the reason. Your feedback helps us to improve our products and services!

Send your items to the specified destination provided by support.

Send your items in original/sealed packaging (if applicable) and with the label intact along with the order number.

Include instructions on how we should process your return (e.g. for refund, for exchange to another size, style, etc.)

For exchanges, please clarify the alternative product by specifying SKU/item number
(please note that exchanges must be for applicable products of equal or lesser value)

As soon as we receive your return shipment, we will process your request and send you an email confirmation. Please note that we cannot cover return shipping costs and that you are responsible for items lost in shipping.

Payment & Security

PAYMENT METHODS

We accept Visa, MasterCard, American Express and various local debit cards and invoicing options. The total amount (price of order + shipping) will be withdrawn from your account when the order is completed and approved.

IS MY PAYMENT INFORMATION SAFE?

All transactions are handled by Stripe. Your credit card number is sent to your bank via an encrypted connection.

WHICH CURRENCY IS USED ON THE WEBSITE?

The prices you see specified next to our products are stated in SEK on our website. They exclude possible shipping charges, which are calculated and added at checkout.

Lurep is not responsible for any changes in currency value or conversion rates that your bank or credit card company may use when charging in your country’s currency.

WILL MY PARCEL BE CHARGED CUSTOMS AND IMPORT CHARGES?

There are no customs or import charges within the EU.

Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. We ship your package according to Incoterm Delivered Duty Unpaid (DDU), which means we do not collect VAT, duties and/or taxes on orders to countries outside the USA & EU and we cannot predict what your particular charges may be, you have to contact your local customs office for more information.

Quality & Production

HOW DO YOU MANUFACTURE YOUR PRODUCTS?

Lurep ensures that our suppliers have high standards by keeping close contact with all of them through regular visits and controls at their factories. No child labour is used and no other forms of abuse occur.

HOW DO YOU ENSURE THE QUALITY OF YOUR PRODUCTS?

Lurep pays close attention to the production of its products and only uses the best materials and the sharpest designs. A meticulous care for detail allows Lurep to maintain and constantly develop the product quality. The life span of the products varies depending on the care and handling.

WHAT DO I DO IF I RECEIVE A FAULTY ITEM IN MY ORDER?

We work hard to ensure that our products are of the highest quality possible. Tests during production and before shipping are performed to ensure the quality of every single product. Should you come across a product that does not live up to these standards, please follow the steps below:

If you have bought your Lurep product in a store, please get in touch with the store directly to resolve the problem. Most stores have their own warranty policy and should be able to help you.

If you have bought your Lurep product in our online shop at www.lurep.com, please take a photo of the faulty product, attach it to an email in which you describe the issue, and send it to dan.naslundt@lurep.com. We will then review your claim with our production team and decide how to go forward.